Accessibility statement for this online form
This online form is run by the Ministry of Justice. We want as many people as possible to be able to use this online form. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate the form using just a keyboard
- navigate the form using speech recognition software
- listen to the form using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this online form is
We are in the process of arranging a full WCAG 2.1 audit for this online form.
We will update this statement once we’ve received the WCAG 2.1 audit report. In the meantime, we have done some basic checks, and addressed the issues that were flagged.
We used components in the GOV.UK Design System to build this form. The Design System accessibility guide explains the current state of accessibility for these components.
Components listed on the Design System accessibility guide are fully compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.
We have extended the functionality of one of the components provided by the GOV.UK Design System. The ‘add another’ component on the upload page is a new component. It hasn’t been thoroughly tested yet, but will be tested when this service goes to audit.
What to do if you cannot access parts of this form
If you need information on this form in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email HMCTSforms@justice.gov.uk
- call 0300 123 1372 or 0300 303 5174 (for welsh speakers)
We’ll consider your request and get back to you in 10 days.
You can still make a complaint by contacting a court or tribunal.
Reporting accessibility problems
We’re always looking to improve the accessibility of this online form.
If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, email firstname.lastname@example.org or call 0300 123 1372 or 0300 303 5174 (for Welsh speakers) giving details of the issue and any assistive technology you are using.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this online form’s accessibility
The Ministry of Justice is committed to making its online forms and services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This online form is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance issues listed below.
Issues with interactive tools and transactions
There are known issues with the GOV.UK Design System, as explained in the Design System accessibility guide. We will update our form with any accessibility fixes once they are released to the GOV.UK Design System.
Non accessible content
The content listed below is non-accessible for the following reasons:
- The ‘add another’ component on the upload page is a new component. It hasn’t been thoroughly tested yet, but will be tested when this service goes to audit
How we tested this online form
Basic tests were performed on this online form. The form was tested from start to finish with keyboard testing, zooming in to 300% and VoiceOver. These tests were carried out by the Ministry of Justice.
We tested our main online platform, available at https://complain-about-a-court-or-tribunal.form.service.justice.gov.uk
What we’re doing to improve accessibility
We are in the process of arranging a full WCAG 2.1 audit of this online form. We will then update this statement.
This statement was prepared on 25 September 2019. It was last updated on 21 January 2020.